Orders & Return Requests
How do I place an order?
Once you are happy to proceed with the items placed in your ‘Cart’, simply click on the ‘Cart’ icon to review and amend your items. Once you are happy select ‘Check out’. You then have the option to enter a discount code should you have one. Then simply follow the shipping and billing instructions.
Can I cancel or change my order?
If you change your mind prior to your order being shipped then get in touch with us right away and we will address any concerns you may have and, if required, we will refund or amend your order. Please note that once your product has been shipped, we are unable to cancel your order and you will need to follow the below returns process.
What is the returns process?
At TUGA we want our tribe to love their purchases. However if you are not 100% satisfied with your purchase you are welcome to a refund. Please note that we do not currently offer exchanges as we cannot guarantee all items and sizes will be in stock.
Items in new condition (unworn/unwashed/undamaged) and in their original packaging can be returned within 10 days of delivery.
The customer is responsible for return shipping cost. We advise tracked shipping and cannot take responsibility for lost items. Original shipping charges are non-refundable.
To return an item(s) simply complete the below return request. Once your request has been approved, package up your item(s) and send them to the returns address provided.Start your Return Request
Once we receive your returned item(s) you will be notified via email as to whether your return has been approved or disapproved (subject to quality control). If your item is approved, please allow between 3-5 working days for your return to be processed. If your return is disapproved we will be in contact to talk it through.
If we have made a mistake or if the item that has arrived is defective, please contact us right away so that we can make things right.
Who should I contact for any further queries?
Should you have any further queries please contact us at firstname.lastname@example.org and we will endeavour to respond within 24 hours.