RETURNS

We want you to love your purchase; however, we understand that online shopping doesn’t always go to plan. We will gladly offer a refund on items returned to us within 10 days of receipt of your order and we’ll credit your original form of payment.

Start your return request here

To be eligible for a return, your item must be in new condition (unworn/unwashed/undamaged) and in its original packaging. E-Gift Cards and original shipping costs are non-refundable.

Please note that we do not currently offer exchanges, as we cannot guarantee all items and sizes will be in stock. 

Process

  • Once you have completed your return request, simply package up your item(s) and return to the address specified. Customers are responsible for return shipping costs.
  • Once your return has been approved (subject to inspection), you will be notified via email. Please allow between 3-5 working days for your return to be processed.

Did we make a mistake?

We stand behind all of our clothing. If we have made a mistake or if the item that has arrived is defective, please contact us at info@shoptuga.co.uk right away so that we can make things right.